ISO 9001 registered firm

iso9001

We are an ISO 9001 registered firm and our quality administration systems have been assured and approved to the standards and guidelines of BS EN ISO 9000:2000 for the sales, service and hire of industrial cleaning equipment.

Our registration no. is 94/121120 and our standards and guidelines are externally audited by CIS

Customer Survey

1. Marketing: What do you think of our marketing?
ExcellentGoodFairPoorDon’t Know
Our brochures and promotional material?1030101020
How well do we list our services and products?020201020
How do you rate our web site?0020060
What do you think to the response we made to an enquiry?103020020
Any comments about our marketing?None
2. Staff: How well are our staff performing?
ExcellentGoodFairPoorDon’t Know
Friendliness?3060000
Efficiency?2070000
Helpfulness?2050000
Product Knowledge?4040000
Performance Overall?2060000
Any comments about our staff?None
3. Service and Products: Are we meeting your requirements?
ExcellentGoodFairPoorDon’t Know
How do you rate our response times to enquiries?20601000
How do you rate our service?3060000
Our punctuality in responding to breakdowns?05020020
Your rating of value for money?10205000
Our reliability?20600010
Handling of complaints?02010060
Any additional comments about our service?None
4. Your details: Please tell us about you
YesNoNeverDon’t Know
Have you used our services in the last 12 months?90000
Have you had cause to be dissatisfied?108000
Have you complained about anything to us?207000
Were you satisfied with the replies we gave?400020
Would you recommend us to others?90000
Have you any comments not covered in this survey?None