ISO 9001 registered firm

iso9001

We are an ISO 9001 registered firm and our quality administration systems have been assured and approved to the standards and guidelines of BS EN ISO 9000:2000 for the sales, service and hire of industrial cleaning equipment.

Our registration no. is 94/121120 and our standards and guidelines are externally audited by CIS

Customer Survey

1. Marketing: What do you think of our marketing?
Excellent Good Fair Poor Don’t Know
Our brochures and promotional material? 10 30 10 10 20
How well do we list our services and products? 0 20 20 10 20
How do you rate our web site? 0 0 20 0 60
What do you think to the response we made to an enquiry? 10 30 20 0 20
Any comments about our marketing? None
2. Staff: How well are our staff performing?
Excellent Good Fair Poor Don’t Know
Friendliness? 30 60 0 0 0
Efficiency? 20 70 0 0 0
Helpfulness? 20 50 0 0 0
Product Knowledge? 40 40 0 0 0
Performance Overall? 20 60 0 0 0
Any comments about our staff? None
3. Service and Products: Are we meeting your requirements?
Excellent Good Fair Poor Don’t Know
How do you rate our response times to enquiries? 20 60 10 0 0
How do you rate our service? 30 60 0 0 0
Our punctuality in responding to breakdowns? 0 50 20 0 20
Your rating of value for money? 10 20 50 0 0
Our reliability? 20 60 0 0 10
Handling of complaints? 0 20 10 0 60
Any additional comments about our service? None
4. Your details: Please tell us about you
Yes No Never Don’t Know
Have you used our services in the last 12 months? 90 0 0 0
Have you had cause to be dissatisfied? 10 80 0 0
Have you complained about anything to us? 20 70 0 0
Were you satisfied with the replies we gave? 40 0 0 20
Would you recommend us to others? 90 0 0 0
Have you any comments not covered in this survey? None