ISO 9001 registered firm
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We are an ISO 9001 registered firm and our quality administration systems have been assured and approved to the standards and guidelines of BS EN ISO 9000:2000 for the sales, service and hire of industrial cleaning equipment. Our registration no. is 94/121120 and our standards and guidelines are externally audited by CIS |
Customer Survey
| 1. Marketing: What do you think of our marketing? | |||||
|---|---|---|---|---|---|
| Excellent | Good | Fair | Poor | Don't Know | |
| Our brochures and promotional material? | 10 | 30 | 10 | 10 | 20 |
| How well do we list our services and products? | 0 | 20 | 20 | 10 | 20 |
| How do you rate our web site? | 0 | 0 | 20 | 0 | 60 |
| What do you think to the response we made to an enquiry? | 10 | 30 | 20 | 0 | 20 |
| Any comments about our marketing? | None | ||||
| 2. Staff: How well are our staff performing? | |||||
| Excellent | Good | Fair | Poor | Don't Know | |
| Friendliness? | 30 | 60 | 0 | 0 | 0 |
| Efficiency? | 20 | 70 | 0 | 0 | 0 |
| Helpfulness? | 20 | 50 | 0 | 0 | 0 |
| Product Knowledge? | 40 | 40 | 0 | 0 | 0 |
| Performance Overall? | 20 | 60 | 0 | 0 | 0 |
| Any comments about our staff? | None | ||||
| 3. Service and Products: Are we meeting your requirements? | |||||
| Excellent | Good | Fair | Poor | Don't Know | |
| How do you rate our response times to enquiries? | 20 | 60 | 10 | 0 | 0 |
| How do you rate our service? | 30 | 60 | 0 | 0 | 0 |
| Our punctuality in responding to breakdowns? | 0 | 50 | 20 | 0 | 20 |
| Your rating of value for money? | 10 | 20 | 50 | 0 | 0 |
| Our reliability? | 20 | 60 | 0 | 0 | 10 |
| Handling of complaints? | 0 | 20 | 10 | 0 | 60 |
| Any additional comments about our service? | None | ||||
| 4. Your details: Please tell us about you | |||||
| Yes | No | Never | Don't Know | ||
| Have you used our services in the last 12 months? | 90 | 0 | 0 | 0 | |
| Have you had cause to be dissatisfied? | 10 | 80 | 0 | 0 | |
| Have you complained about anything to us? | 20 | 70 | 0 | 0 | |
| Were you satisfied with the replies we gave? | 40 | 0 | 0 | 20 | |
| Would you recommend us to others? | 90 | 0 | 0 | 0 | |
| Have you any comments not covered in this survey? | None | ||||
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Freephone 0800 1300 402 For export enquiries contact export@morclean.com If you have any comments about this site contact office@morclean.com |
 Morclean is an ISO 9001 registered firm and our quality administration systems have been assured and approved to the standards and guidelines of BS EN ISO 9000:2000 for the sales, service and hire of industrial cleaning equipment. Our registration no. is 94/121120 and our standards and guidelines are externally audited by CIS. Please note that many models described on this website are bespoke, and as such cannot always be accurately depicted. All photographs and illustrations displayed on this website are representative of model ranges or a model series only. Individual models and specifications may vary from those shown. Please contact us if you require clarification or individual specifications of any equipment. Morclean reserve the right to update and amend the specification of our equipment and accessories without notice and in the interest of the customer. Images or specifications must not be reproduced with express written consent from Morclean Ltd. Any prices quoted are subject to VAT @ SR. E&OE |
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